Returns & Refunds Policy

At Trendi Levendi Apparel, our clothing and accessories are made to order through our fulfilment partner, Printful. Please review product descriptions, colours and size guides carefully before ordering.

Change of mind and incorrect size

Because products are made specifically for each order, we do not generally accept returns or exchanges for change of mind, an incorrectly selected size or colour, or an unwanted item where the product matches the order and is otherwise of acceptable quality.

This does not affect your rights under Australian Consumer Law or other applicable consumer protection laws.

Faulty, damaged or incorrect products

If your item arrives damaged, defective, misprinted or different from what you ordered, please email trendilevendi@outlook.com.au with your order number, a description of the issue and clear photographs where possible.

We will assess the issue and arrange an appropriate remedy in accordance with applicable law, which may include repair, replacement or refund.

Please contact Trendi Levendi Apparel directly rather than Printful.

Where possible, please report damage, printing defects or missing deliveries promptly, preferably within 30 days of receiving your item (or the estimated delivery date for missing parcels), so we can raise the issue within Printful's claim window. This is a request to help us investigate, not a deadline or restriction on any rights you have under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply regardless of Printful's policies or any voluntary return period.

How returns are handled

Please contact us before posting anything back. Many production issues can be resolved with photographs without returning the product.

If a return is required, we will provide instructions and explain any applicable shipping arrangements. We will meet our obligations regarding return costs under applicable law.

Do not send products to the barbershop or directly to Printful unless we instruct you to do so.

Order changes and cancellations

If you need to correct or cancel an order, email us as soon as possible. Because orders may enter production quickly, changes or cancellations cannot always be accommodated after production starts. This does not limit any rights under applicable law.

Refund processing

Approved refunds will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact

Email trendilevendi@outlook.com.au with your order number and details of your enquiry